FAQ


What is your return policy?

We are still a very small business and due to shipping costs being so high and items all being handmade as well as for hygiene reasons as these shoes are meant to be worn barefoot we DO NOT DO REFUNDS OR EXCHANGES. 
*All Sales Are Final*

**Please refer to our size chart for the best fit and detailed measurements*

 

 What are your Shipping Options?

Shipping will either go out Canada Post or by currier. Shipping times range depending on which option it is shipped with. If you have a PO Box your order will always go through Canada Post. Shipping times to the US have been taking about 1-2 weeks.

Insoles will go untracked lettermail shipping when purchasing one pair only so keep that in mind.

Please keep in mind when shipping International that I am not responsible for duties or taxes once it enters your country and due to customs clearance etc they can take awhile to get to you.

All International packages go out tracked though so you can follow your tracking and keep up to date with your currier. Once the package leaves my address the currier is responsible for it and you will want to talk to them to sort out any issues or concerns.

 

Lost Or Stollen Packages?

I am not responsible for lost or stollen packages. You will need to contact the currier with your tracking number to figure out what the next step is with them and they can better assist you in finding your package. I only see exactly what you do on the tracking numbers online.

 

How do I measure my child's foot?

The best way to determine which size you will need is by measuring  your child's foot on a hard flat surface (piece of paper on the floor) while standing and add half inch for growing room. As every child's foot is different I only have the age guide more for a gift reference. Please make sure to double check your measurements as I cannot do size exchanges for ordering the wrong size.

 

How do the Adult Mocs fit?

 Adult mocs are all made of soft leathers and are meant to fit snug at first as they will stretch to your feet in as little as a few hours of wearing them. Please follow the size chart and if you are a half size we recommend sizing down.

If you are unsure on the size please join the facebook group "Posh Panda Friends" where there are lots of people in there who are very helpful with sizing tips and comparisons etc.

 

What is your turn around time?

90% Of the website is ready to ship items so most orders will ship anywhere from 1-7 days after ordering. If you are in a rush you can always message me before you order and I can let you know if what you are ordering is finished and ready to ship. My custom order turn around time changes from season to season but is usually around 1-3 weeks.

 

Where is your local pick up?

Local Pickup is in Lethbridge, Alberta on the south side of town. You will get exact address and pickup details emailed once you have placed your order and selected the local pickup option. 

 

 

Can I place a custom order?

 Yes Custom orders can be made with specific colours and styles. I also have made many mocs custom widths 

THIS LISTING IS ONLY TO BE USED IF WE HAVE PREVIOUSLY TALKED AND AGREED UPON A CERTAIN CUSTOM COLOUR/STLE.

***PLEASE DO NOT PURCHASE THIS ITEM WITHOUT MESSAGING ME FIRST TO MAKE SURE I HAVE THE CORRECT COLOUR IN STOCK**

https://poshpanda.ca/collections/custom-orders

 

Do you have mens sizes?

I do have mens sizing and I do take custom orders for mens shoes often. If you have any questions about mens just message me and I can let you know If They can be made to their size. 

 

Can Adult Mocs be worn outside?

Yes! These Mocs can be worn outside every pair of Mocs has a rubber sole that is both durable and provides some grip.


Do printed leathers wear differently?  

Yes all printed or tooled leathers are either “printed on” or “pressed into” the leather after the fact by the manufacturers and therefore will wear differently than the regular leather Mocs. It will naturally wear off over time due to friction and stretching because of the nature of how the leather is made. 

How do I care for my hair hide Mocs?

We recommend that you clean your hair hide mocs with a soft bristle brush in the direction of the hairIf you need to remove any stains or dirt use a neutral soap and soft cloth with warm water. 

Try to avoid excess rubbing or friction as hair hide may naturally fall out or shed in certain areas due to friction and excess rubbing of jeans etc. This will not change the quality or structure of your Mocs and they can last you for years when taken care of. 

Do insoles change the fit of the mocs?

Yes insoles will slightly change the fit making the fit more snug how ever the more you wear them the more they will form to your foot. 

 

Are insoles washable?

We recommend to hand wash only since we have added a thin rubber base to your insole for a slip prevention.  Sheep skin naturally is absorbent and helps prevent odour.

 

 

Can I wear socks in them? 

 

You can wear socks in them but keep in mind it will make them fit more snug. You may want to wear them around first to initially stretch them in barefoot first.

 

Do I have to purchase insoles separate ?

Yes all sheep skin insoles are an add on to your purchase and are removable.

https://www.poshpanda.ca/products/adult-genuine-sheepskin-insoles